App and browser access
What is publicly described
The bPayd product page describes an iOS and Android app, a browser dashboard using the same account data, tools for collecting payments and sending invoices and links, and visibility into sales, payouts, and disputes. Reporting is part of a payment platform, not just a monthly statement viewer.
Your account access
Confirm which account, locations, users, and reports you can access. The features visible to a merchant can differ from those available in an agent or developer account. Do not assume another business’s dashboard matches your permissions.
Reconcile sales with deposits
Start with the reporting period
Use the same date range and account when comparing dashboard activity, settlement records, bank deposits, and monthly statements. The sale date, batch closing date, and bank posting date can differ.
A simple example
Suppose a group of sales totals $1,000 and includes a $100 refund. Before matching a deposit, identify the refund timing, any fees or holds, and which batch contains each adjustment. A $900 net sales figure alone does not establish the amount that will reach the bank. This example is illustrative.
Disputes and monthly statements
Respond through the correct account
When a dispute appears, identify the transaction, response deadline, and designated evidence process. Keep the authorization, delivery record, customer communication, and refund history together as appropriate. Viewing a dispute is not the same as submitting a response.
Review the billed fees
Monthly statements help compare the charges billed with the agreement and the activity reported. Include separate software, equipment, or gateway bills in a full cost review. Use our processing fee guide for the comparison method.
Questions before moving accounts
Exports, users, and history
Ask about report formats, user roles, location separation, retained history, and access after an account closes. Save the records you need through the approved process before changing providers.
Visibility is not a funding promise
A live dashboard does not guarantee immediate bank deposits or next day funding. Cutoffs, weekends, reserves, holds, and your written account terms still apply.