Appointments, deposits, and cancellations
If you collect appointment deposits, define when the customer pays, how the deposit applies to the final bill, and how a cancellation is handled. Ask whether the proposed booking and payment connection supports those exact steps. A payment link alone is not a booking integration.
Tips and staff reporting
If your salon accepts tips, verify entry, adjustment, receipt display, and reporting in the specific terminal and software. Ask how staff or chair rental arrangements are recorded. Do not assume automatic tip distribution or split payouts are included.
Services and retail products
A visit may include a service and a product sale. Check item records, taxes configured by your business, discounts, and partial refunds. Identify the appointment or customer reference needed for reconciliation. Confirm any inventory or loyalty feature separately.
Compare costs at your actual ticket size
Use a statement that represents your services and product sales. Include transaction charges, recurring software costs, equipment, and booking fees. Test a deposit, final payment, and refund with approved test data before changing the customer experience.