How does your travel business collect payments?
Booking deposits and later balances
A travel payment review starts with the booking deposit, final balance, and departure date. The time between payment and travel, average booking value, and seasonal sales affect the account review.
Invoices and payment links
Customers may pay through an invoice, booking platform, website checkout, or payment link. Each payment needs to match the correct booking, including deposits and later balances.
Cancellations and changes
Booking changes can involve partial refunds, cancellation charges, or a new balance. Before switching, agree on who updates the payment records and communicates changes to customers.
Which account conditions need confirmation?
Business model and timing
Merchant approval and terms depend on the business and the proposed account. Request written confirmation of accepted activity, funding schedules, any reserve or hold conditions, and transaction limits.
Currencies and account location
Customer payment currencies, business location, and settlement currency are separate parts of the review. Accepting a foreign customer’s card does not mean a merchant account is available in that customer’s country.
What should you prepare before switching?
Costs and booking workflow
Bring representative statements, gateway or booking platform fees, current agreements, and an explanation of booking deposits and balances. Confirm whether a proposed connector supports your actual booking software.
Open bookings and disputes
Plan how payments already collected, upcoming travel, refunds, disputes, and recurring or scheduled balances will be handled. Do not close the old account until those responsibilities are clear.